Terms and Conditions

1. Acceptance of Terms: By using the Siena website, you agree to comply with the terms and conditions outlined on this page.

2. Orders and Payments: Customers must provide accurate and complete information when placing an order. All orders are subject to confirmation and product availability.

3. Pricing and Payment: All prices are displayed in Kuwaiti Dinars (KWD). Available payment methods are provided on the website.

4. Delivery: Delivery times may vary depending on the location and nature of the order. Delivery details will be provided during checkout.

5. Products and Images: We strive to display products and their information accurately. However, slight color variations may occur due to screen settings.

6. Privacy: We are committed to protecting customer information and using it solely for order processing and service-related purposes.

7. Amendments to Terms: Siena reserves the right to update these terms when necessary. Any amendments will be published on the website.

Exchange and Return Policy

Siena allows customers to request an exchange or return within 14 days of receiving their order, subject to the following conditions:

• Products must be in their original condition, unused, and accompanied by their original packaging and accessories, where applicable.

• Proof of purchase or the order number must be provided when requesting an exchange or return.

• Used products or products damaged due to misuse are not eligible for exchange or return, subject to any consumer rights provided by applicable law.

• Customers must contact our customer service team before returning any product to receive the necessary instructions.

• Exchange and return requests will be processed after the product has been inspected and confirmed to meet the policy requirements.

• Eligible refunds will be issued through an appropriate payment method in accordance with our procedures and the applicable regulations in Kuwait.

If you receive a damaged product or an item that does not match your order, please contact our customer service team as soon as possible for assistance.

Customer Service

For inquiries or assistance regarding orders, exchanges, or returns, please contact our customer service team through the communication channels available on our website.